DFSK Goodwood Privacy Statement

The DFSK Goodwood Privacy Statement (the “Statement”) covers DFSK Goodwood (Pty) Ltd, its holdings companies, divisions, and subsidiaries. DFSK Goodwood takes your privacy and the protection of your personal information seriously, and we will only use your personal information in accordance with this Statement and Applicable Laws.

Important Terms:

“Applicable Laws” means local, foreign and international laws, regulations, treaties and codes, including the Protection of Personal Information Act 4 of 2013.

“DFSK Affiliate” means any company or entity which directly or indirectly controls, is controlled by, or is under common control with DFSK Goodwood.

“DFSK Goodwood” or “we” or “our” means DFSK Goodwood (Pty) Ltd, its holding companies, divisions, and subsidiaries.

“DFSK Agent” means an authorised dealer or representative who operates on behalf of DFSK South Africa.

“Client” or “you” or “your” refers to any prospective, new, or existing client of DFSK Goodwood.

“Personal information” means information relating to an identifiable, living natural person and where applicable, an identifiable existing juristic person as defined by Applicable Laws.

  1. What Personal Information Does DFSK Collect?

We may collect the following information about you:

  • Name, physical and postal address, contact details
  • Identity number, passport number
  • Bank details and financial information
  • Employment details
  • Tax number and VAT number (for business clients)
  • Vehicle preferences and history
  • Service and maintenance records
  • Records of correspondence or enquiries
  • Transaction and contract details
  • Credit history (where applicable)
  • Special categories of personal information, including biometric information, when necessary

How We Collect Information:

  • Direct submission through our website, dealerships, or contact center
  • Through authorized DFSK dealers
  • From third parties (credit bureaus, public records)
  • During vehicle purchases or service appointments
  • Through customer feedback and surveys
  • Via our website and online platforms
  1. How Does DFSK Process and Store Information?

Data Security:

  • We implement industry-standard security measures
  • Regular staff training on data protection
  • Secure storage systems for physical and digital information
  • Access control protocols
  • Regular security assessments

Data Retention:

  • We retain information as long as necessary for business purposes
  • Retention periods comply with legal requirements
  • Secure disposal of information when no longer needed
  • Regular review of stored information
  1. Information Sharing and Third Parties

We may share your information with:

  • Authorised DFSK dealers
  • Service providers and contractors
  • Financial institutions (for vehicle financing)
  • Insurance providers
  • Regulatory authorities, when required
  • Law enforcement agencies, when legally required
  • Credit bureaus
  • DFSK global partners for warranty and service purposes
  1. Usage of Personal Information

Your information helps us:

  • Process vehicle sales and services
  • Manage warranty claims
  • Communicate about maintenance and services
  • Send relevant marketing communications
  • Improve our products and services
  • Comply with legal obligations
  • Conduct market research
  • Manage customer relationships
  • Handle complaints and queries
  1. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Object to direct marketing
  • Request deletion of information
  • Lodge complaints about data handling
  • Opt-out of communications
  1. Website Privacy and Security

Our website security measures include:

  • Secure socket layer (SSL) encryption
  • Cookie management options
  • Clear privacy notices
  • Secure online forms
  1. Contact DFSK Goodwood

For privacy-related queries, please send us a message on our contact page

  1. Changes to This Statement

We may update this privacy statement:

  • To reflect new services or features
  • To comply with new regulations
  • To improve clarity and usefulness
  • When operationally necessary
  1. Dealer Privacy Practices

Individual DFSK dealers are independent entities and may have their own privacy practices. Please consult their specific privacy policies when dealing directly with dealers.

  1. Your Responsibilities

You are responsible for:

  • Providing accurate information
  • Updating your details when they change
  • Protecting your account credentials
  • Reading this privacy statement
  • Understanding your privacy choices